Last Updated: January 2025
Shipping Overview
We ship DoomCasters products worldwide from our fulfillment centers. All orders are processed within 1-2 business days, and we offer multiple shipping options to get your dark magic delivered safely and quickly.
Quick Info: Free shipping on orders over $75 within the US. International shipping available to most countries. Expedited options available for urgent orders.
Domestic Shipping (United States)
Processing Time
- Standard Orders: 1-2 business days
- Kickstarter Fulfillment: 3-5 business days
- Pre-Orders: Ships on release date
- Custom Orders: 5-7 business days
Shipping Options & Rates
| Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Ground | 5-7 business days | $6.99 (Free over $75) | ✓ Included |
| Expedited | 3-4 business days | $12.99 | ✓ Included |
| Priority | 2-3 business days | $19.99 | ✓ Included |
| Express | 1-2 business days | $29.99 | ✓ Included |
| Next Day | 1 business day | $49.99 | ✓ Included |
Free Shipping Eligibility
- Orders $75 or more qualify for free standard shipping
- Calculated before taxes and after discounts
- Does not apply to expedited shipping methods
- Kickstarter pledges include free shipping at certain levels
International Shipping
Available Countries
We ship to most countries worldwide. Current restrictions may apply to certain regions due to shipping carrier limitations or customs regulations.
International Rates
| Region | Delivery Time | Standard Rate | Express Rate |
|---|---|---|---|
| Canada | 7-14 business days | $15.99 | $35.99 |
| United Kingdom | 10-15 business days | $19.99 | $45.99 |
| European Union | 10-20 business days | $22.99 | $49.99 |
| Australia/New Zealand | 15-25 business days | $24.99 | $54.99 |
| Asia | 10-20 business days | $21.99 | $47.99 |
| Other Countries | 15-30 business days | $29.99 | $59.99 |
International Considerations
- Customs & Duties: Customer responsibility - varies by country
- VAT/GST: May be collected at delivery depending on local laws
- Delivery Times: May be extended due to customs processing
- Address Accuracy: Ensure complete and accurate shipping address
- Local Holidays: May affect delivery times
Important: International customers are responsible for any import duties, taxes, or customs fees imposed by their country. These fees are not included in our shipping charges.
Kickstarter Fulfillment
Backer Shipping
- Domestic Backers: Free shipping included in most pledge levels
- International Backers: Shipping costs calculated during pledge manager
- Wave Shipping: Large orders may ship in multiple waves
- Address Updates: Must be submitted before fulfillment begins
Fulfillment Timeline
- Production Complete: Notification sent to all backers
- Pledge Manager: 30-day window to confirm address/add-ons
- Shipping Begins: Domestic orders ship first
- International Shipping: Follows 1-2 weeks after domestic
- Completion: All orders fulfilled within 4-6 weeks
Order Tracking
Tracking Information
- Automatic Emails: Tracking number sent when order ships
- Carrier Websites: Track directly with USPS, UPS, or FedEx
- Account Dashboard: View order status and tracking in your account
- Updates: Receive notifications for major shipping milestones
Delivery Issues
- Missing Packages: Contact us within 5 days of expected delivery
- Damaged Packages: Take photos before opening and contact us immediately
- Wrong Address: Additional fees may apply for address corrections
- Delivery Attempts: Follow carrier instructions for redelivery
Special Shipping Situations
Large Orders
- Orders over 10 game sets may ship in multiple boxes
- Bulk orders qualify for discounted shipping rates
- Commercial addresses may have special delivery requirements
- Freight shipping available for orders over $2,000
Gift Orders
- Gift Messages: Include personalized note with order
- Discrete Packaging: No pricing information included
- Gift Receipts: Available upon request
- Delivery Timing: Schedule delivery for specific dates
Business/Wholesale Orders
- Special shipping rates available for retailers
- Pallet shipping for large wholesale orders
- Drop shipping available for qualifying partners
- Custom packaging options for resellers
Packaging & Protection
Our Packaging Standards
- Game Protection: All games shipped in protective mailers or boxes
- Card Safety: Additional padding for delicate card components
- Weather Resistance: Sealed packaging protects against moisture
- Eco-Friendly: Recyclable materials whenever possible
Damage Prevention
- Bubble wrap or air cushions for fragile items
- Double boxing for valuable or large orders
- Fragile stickers and handling instructions
- Insurance included on orders over $100
Shipping Restrictions
Currently Restricted Locations
- Some remote islands and territories
- Areas with ongoing postal service disruptions
- Countries with current trade restrictions
- Military APO/FPO addresses (contact us for options)
Prohibited Items
All DoomCasters products comply with international shipping regulations. However, some countries may have restrictions on:
- Games with dark fantasy themes
- Products containing magnets or electronic components
- Items with certain art or imagery
Holiday & Peak Season Shipping
Busy Periods
- Black Friday/Cyber Monday: Extended processing times
- Holiday Season (Nov-Jan): Additional 1-2 days processing
- Convention Seasons: Increased order volume
- Kickstarter Fulfillment: Temporary processing delays
Holiday Deadlines
For guaranteed holiday delivery, orders must be placed by:
- Christmas (Standard): December 15th
- Christmas (Express): December 20th
- New Year (All Methods): December 28th
Contact & Support
Shipping Questions
For shipping-related inquiries:
- Email: shipping@midustudios.com
- Response Time: Within 24 hours on business days
- Phone Support: Available during business hours
- Order Changes: Must be requested before shipping
Address Changes
- Contact us immediately if you need to change your shipping address
- Changes may not be possible once the order has shipped
- Additional fees may apply for address corrections
- International address changes may require additional shipping costs
Fast & Secure: We work with trusted shipping partners to ensure your DoomCasters products arrive safely and on time. If you experience any shipping issues, our support team is here to help!